Refund policy

Returns & Refunds

We take care when making and packing every Grounded in Nature order and want you to be happy with your purchase.

Faulty or damaged products
If your order arrives damaged, faulty, or is not what you ordered, please contact us as soon as possible and include your order number and, where possible, a photo of the issue. We will work with you to put things right.

Where required under the New Zealand Consumer Guarantees Act 1993, we will provide an appropriate remedy, which may include a replacement, repair or refund.

Change of mind
We do not offer refunds or exchanges for change-of-mind purchases, so please choose carefully before placing your order.

Returning a product
Please contact us before returning any product so we can provide return instructions. Please do not send products back without contacting us first.

Nothing in this policy limits your rights under the New Zealand Consumer Guarantees Act 1993.